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Well - you guys really impressed me. My address somehow got changed in your database.
I contacted you after my shipment had already been sent and you really surprised me!
You re-shipped my order to the correct address in record time! I've never had this type of service!
Cigar Hut, you've got a new customer for life! I'll make sure that I pass this info to all my friends. Ray Ross
First of all, I never take the time to leave a feedback as quite frankly, I don't
have much time and most merchants services hardly meet my high expectations. In this case, with
The Cigar Hut, I feel compelled to share my experience with these incredible, wonderful people.
It is my first order with The Cigar Hut and the site is incredibly user friendly. The prices are
fantastic. I initially had doubts about the quality but when I received my shipment 3 hours ago I
realized how wrong I was. I spoke with Jim on the phone, he was very helpful and informative. The
shipment arrived in a record time, specially that I am in a different country (Canada). The
cigars were packaged very well, so no risk of damage during shipping. I was amazed with the
freshness of the cigars. In brief, it was an ideal transaction in every single way. The Cigar Hut
from now on is my only cigar supplier. Hopefully you guys stay that efficient and keep the prices
as competitive so you keep happy loyal customers like myself for a long time. Basically, if you
are a cigar smoker and you do not order from The Cigar Hut you are simply insane... and for your
info, I have no interest whatsoever in the company and never met anyone there face to face...
I am just one happy customer in love with their cigars and their service. Thanks much to The
Cigar Hut people. Hany Saad
Hey Jim...I wanted to tell you that your company has by far, the best web
page in the cigar retail industry. I have purchased from many online cigar retailers and
recently found yours. Your site is very well detailed and very easy to navigate around... and
find what I am looking for. Thanks!!! ...Tommy Berry, Jr.
To the wonderful people at Cigar Hut International, I just
received my order of four Opus X Reserve D'Chateau Churchill's. The packaging and delivery to
Vancouver, Canada was very professional! I am very impressed, and very pleased! We'll be doing
much more business in the near future. Many thanks to the people of The Cigar Hut
International. Sincerely, Jim Mizel of Vancouver, Canada.
Hi Jim, I just wanted to drop you a line to say thank you for your speed of delivery and
excellent quality cigars. I'm enjoying them so much that I had to put another order in! I hope
you continue to prosper and thank you for your fabulous service. My regards, John Cooper
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is
fantastic customer service. I will be sure to tell everyone about how easy it was to get these
great cigars.
Thank you so much. Brian J. Rudick
The Cigar Hut is a fantastic company. The staff is a very professional and polite. The best
prices and the highest quality. You'll find them all here. I ordered some cigars that were
relatively hard to get. Cigar Hut got them for me. Thanks Cigar Hut. I'm smoking my Cuban
Crafters and lovin' them! Thanks again, Jerry Ung
After looking at various cigar shops for a new humidor I decided to order one from your
website. I just received the humidor yesterday and I am writing to compliment you on your speed
of service and the quality of your products. Not only did I find exactly what I was looking
for, but I paid about 50% of the retail price. It's great to find a company that still takes
pride in quality and service. - Geoffrey H.
Great Cigar Website! This is the *first* cigar site I have seen that displays
the origins of the filler, binder and wrapper origins as well as other useful information (i.e.
dimensions, flavor, etc.) for all decent cigars on the market today. This is very useful
information and some of the cigar prices are the cheapest I've seen anywhere. I'll likely be
purchasing something soon! :) Lee Savage
Jim, Thank you for the quick reply! Your web site is an example of a very
functional internet experience - my wife was impressed that she could educate herself and pick
out the right humidor for me secretly because of your site. The delivery went smoothly, the
product looks great and now your follow up is another example of total customer service. Thank
you! David S.
Just wanted to send you a line and tell you thank you. Your prices, ease of
ordering and timely shipping are super. Also, you always have what I want in stock. Thanks
again. Monte M.
Hello Jim, Herewith I want to confirm the receipt of a beautiful "Cambria"
humidor. Certainly one understands now that this particular humidor gets a lot of WOW's from
people. It was exactly my reaction too ;-) Thank you once more for your impeccable service. You
and your team excel in promptness, attentiveness, effectiveness. In short, I can recommend The
Cigar Hut to anybody with cigar related interests for their team is truly professional! Ray
Schoutrop
After discovering that I may have a conflict with the delivery method that I
chose and the last minute obligation for travel. Jim made the offer to upgrade my delivery
method (with no additional charge) to assure the arrival of my box of supreme cigars prior to
my departure. I received my cigars as promised and they were in excellent condition. I've been
purchasing via internet for over four years now. And have had better customer service from my
online stores than some of the conventional stores with their mark-up and all. It's service
like this that wins the customer's loyalty. You can be sure I'll be back!
Thanks again Jim! Michael J Flores
Just wanted to thank you for an easy ordering-process. Your prices are
wonderful and will continue to keep me coming back to you. I look forward to getting them
tomorrow and sharing a few with close friends. Thanks again! Justin W.
I just want to let you know how pleased I am with my 75 count sapelli burl
humidor deluxe. I ordered it three days ago and I already received it. Not only was the price
great, it got here real quick. As for me, this is the only site I will order from. Looking
forward to doing more business with you guys. Louis Zadotti
Upon placing his order, Mr. Thomas included this note:
So far so good. If all goes well, I will say with most sincerity that this is the ONLY place to
buy cigars!!!
(After receiving his order he sent us this
comment:)
You guys ROCK! I just received my Puros and they are perfect! I just smoked one of the Maduros
and it was quite nice. Thanks a lot and you will be getting more orders from this happy
camper...
Eric Thomas
To Whom It May Concern:
Thank you for your prompt service. I was surprised how fast the humidor arrived. I purchased
the humidor as a Valentine's Day present for my husband. I opened the box looking for
directions on how to use it. There were none. What do I tell my husband to do, to make the
humidor work? I saw there was like a round thing that has a "sticky" that glues onto the inside
(top) of the humidor. Do we need to add water to it? I apologize for sounding ignorant. Cigar
smoking has become a new relaxing pastime for my husband and we are just learning about it. I
would appreciate any directions you could give.
Thank you for your cooperation. Janine Ferranti
(We replied to Janine with the humidor set-up instructions by E-mail)
Thank you so much for your prompt response once again. I am sooooo glad that
I asked. It was more complex than I thought.
If I ever purchase any more cigar paraphernalia for my husband, I will definitely order it from
you. I will also recommend your company to anyone that I know who smokes cigars. It was been a
pleasure doing business with you. Keep up the GREAT customer service. I really appreciate it.
Satisfied Customer, Janine Ferranti
WOW!! That's what I said to myself, twice! This is a busy time of year (the
week before Christmas), but I just had to take a minute and send a quick little note. I went to
my local tobacco chain store to get my wife her favorite cigars for Christmas. They didn't have
them in stock. It is the week before Christmas and my only hope was to shop the Internet for
the cigars. I found your website, ordered, and hoped that I would receive my order by
Christmas. I couldn't believe when the UPS woman was at my door within 48 hours of my order. I
found another product that I wanted to order that night and did, and hoped it would arrive as
fast. It sure did. It was at my door within 24 hours. If the quality of the product is as good
as the timeliness of your admin. and distribution operations I will be very happy. I really
appreciate the prompt service. Thanks, Mike VanVorst
Dear Jim,
Thank you for your speedy reply and detailed answer which addressed all of my questions. You
are clearly a professional and I will recommend The Cigar Hut to everyone I know. Richard
S.
I've got to say this is the best cigar store on the web. I have never been
treated better by a salesman by the name of Jim, what a great guy not to mention he is very
cigar smart. I buy the Macanudo seconds and if you can close your eyes and draw on one and tell
the difference between the seconds and the ones that aren't your a better man than me. They are
always fast and on time. Thanks Jim, Bernie K
I received my cigars super fast. These guys are A1 OK in my book, good
service, excellent products, and good communication, now that's a trifecta that can't be beat,
best of luck Jim, thanks, Ernie
I did a Google search for Internet cigar merchants. Spent a few minutes price
shopping and you were $30 less than the competition for the Ashton Maduro's I ordered. And
about half what I would pay locally with all the taxes. Thanks! Tony M.
Hi Jim , Last Friday I received my deluxe burl humidor. I am quite
pleased with the quality, fit, and finish of it especially for such a low
price. Thanks again for going the extra mile by getting your US
warehouse to ship my order to Canada by mail. It's nice to know there
are still companies out there that take pride in good customer service.
It was a pleasure doing business with you, thanks again.
Arnold H. Winnipeg, Manitoba
Good Morning: This is just a note to let you know I received the two boxes of
cigars in good order and super fast shipping, you guys are A1 OK in my book, will tell every
one I know of your excellent service, shipping and also communication, of all of the horror
stories, I have heard of ordering things on the net, my purchase, and order / receipt thereof
made for a most pleasurable experience , I look forward to doing business with you folks in the
future, thanks again for a super deal and transaction. Willern F. Koblinski
Jim: The delivery arrived today as expected - Great. The web site was easy to
use - very good. The customer service and responsiveness was impressive - excellent. My
neighbors have had good luck with you and suggested I use it as well. Tim
Thank you for your previous assistance. I am still looking for some
hard-to-find cigars for my home humidor. This is my weekly stock inquiry. I thank you again
for taking the time to respond to me and to help further develop our business relationship. I
sincerely appreciate fellow cigar enthusiasts who are professional business people, especially
in light of how many unscrupulous retailers and suppliers are out there who like to price-gouge
when certain cigars are in low supply. Live and learn right? Chris Webb
Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once
again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn
another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since
I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is
wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the
same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above
the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus
far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now
and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any
problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get
at the mall...go figure. Lyell Chapman
Jim, Yes we did receive them and they look great! Thank you for a great
product, I will be in touch in the future. Bob
Thanks very much for your care. I'll be a customer of your company for a long
time. You're referred to me by a friend.. thanks again.
Lucas Chan
I wanted to send a note to let you know that I was very impressed with your
company. First off, I looked around at several different sites and found your overall prices to
be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts
through the website, but received a box of Monarcas instead. When I called up I spoke with
someone named Jim, and he said he would look into it and call me back. He called me promptly
within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as
you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1
week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks
again!!
Sincerely, Luke Everett
Hi Jim, This is great! I was down to my last 6 and the package was here when
I got home from work this evening. They got here faster than the email with the tracking
number! Thanks again for a job well done! Lyell
Dear Sirs, It has come to my attention that I, in error, made duplicate
orders. I thought they didn't get through and would try them again and now I find I have about
three extra orders in two days. I do not know how to rectify this. I know I signed up for them
but I just didn't know they were getting through, so I'd try again. Please advise me what we
can do. I want to remain a good customer of yours because I love the cigars and your service
and the prices. I recommend you to all my friends. Sincerely, Harlan J. Blackstone
(After speaking to Harlan, he decided to have them shipped anyway)
Thank you for the offer, but I believe I would rather have the
Hemingway Signature Cigars. So I would like to cancel my order and receive my check back. In
the future though, I will definitely do business with you and tell my friends what a great
customer service program you have to offer. Thank you, Krissy Hurley
Thanks...I ordered 2 this time!!!!
And, I'll do it again and again. I've found that the seconds are just as
good as the ones with the band. I'm running about 5% seconds in the first quality Macanudo
Ascots I buy at my local cigar store. Strangely enough, only 2 out of the last 100 seconds I
bought were strange. One just had way too much wrapper on it (almost like it was double
wrapped) and the other was rolled backwards (it unrolled as I smoked it...but then, I may have
lit the wrong end!!) All in all, I'm very very pleased with your seconds. There seems to be a
variety that I like too...true ascots, robustos, and maduros all in the same package. I
personally like it a lot, as I generally buy Ascots, but sometimes like a change to Maduro or
Robust. I can't say THANKS enough times or in enough ways!! LDC.
Thanks for your help. It is much appreciated.
Randy Besancon
Dear Mr. Bullen, Many thanks. I will do business with you again and my
friends will get a heads-up on your good business practices.
Respectfully, Brian Stephenson
Dear Jim, Thanks so much for all your trouble. I know you really went out of
your way to help me out and I really appreciate it. Miryam
This is Bill Kunka, I have changed my mind and would like you to ship my
order as soon as possible. I have checked around and your prices are still the best. You should
also e-mail your customers when you ship your orders. So once again I ask you to please ship my
order, and could also e-mail if the order has already been shipped or is going to be shipped.
Thank-you once again. Bill K.
(we now send out tracking numbers for every order)
Thank you for your prompt reply, looking forward to doing business with
your company now and in the future. Joe Wilcox
I received my order and and am very happy with the extra time that you took
to track down the problems. I look forward to doing more business with The Cigar Hut in the
future. Thank you again. CB
Dear Jim, Thanks for taking care of this. I have been pleased with the
products that I did receive. I will be visiting your site again and most likely placing future
orders. Thank you again for your attention to this matter. Carl Carless
It is refreshing these days to deal with a "Real" person when ordering over
the internet and that is exactly what I got with Cigar Hut ! My contact with Jim has been a
pleasure. I am very careful when it comes to buying over the net I want convenience of course
Most important though is the best quality at the best price or I would not bother. I get that
and much more with my friend Jim at Cigar Hut. Rick
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