My cigar of choice isn't always available, but that is the same with other stores .I've never had a problem with The Cigar Hut and will continue to use and refer customers until I do
T
Tyler W. 2011/10/21, 04:08 PM
You are the best. I recommend you to all my friends.
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Donald Patterson 2016/07/19, 02:12 PM
If your looking for a great place to purchase your cigars, this is the place. In today's fast paced, get it done world they still remember what customer service is all about. If they have a problem, which is very rare, they fix it immediately. I had a delivery that was placed against my garage door. Needless to say when I backed out of my garage and yes right over the box of my favorite cigars, they were flattened. I email them and they immediately overnighted me a new box. No questions or "you should have looked" Plain and simply they made it right. It gave me reason to feel that customer service was still practiced by someone. Customer service is alive and well here. As an added bonus, they have great cigars !!!
This company is the one place I can get a specific item and will recommend this company and item.
C
Chris Webb 2001/04/09, 12:27 PM
Thank you for your previous assistance. I am still looking for some hard-to-find cigars for my home humidor. This is my weekly stock inquiry. I thank you again for taking the time to respond to me and to help further develop our business relationship. I sincerely appreciate fellow cigar enthusiasts who are professional business people, especially in light of how many unscrupulous retailers and suppliers are out there who like to price-gouge when certain cigars are in low supply. Live and learn right?
Dear Jim,
Thank you for your speedy reply and detailed answer which addressed all of my questions. You are clearly a professional and I will recommend The Cigar Hut to everyone I know.
J
Jeff G. 2011/06/09, 11:39 AM
Easy to work with, was looking for a good cigar at a good price and found it at The Cigar Hut.
M
Mark Mitchell 2012/08/12, 12:17 AM
It was easy to order and the website is very functional
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C. O'hara 2011/11/10, 06:48 PM
This is a very easy website to navigate and the check out process went very smoothly.
B
Bill K. 2000/11/20, 07:07 PM
I have changed my mind and would like you to ship my order as soon as possible. I have checked around and your prices are still the best. Thank you once again. Bill K.
J
J Kokszka 2012/04/05, 10:34 PM
Very happy with cigar hut. I have recommended to several friends at my Golf Club who enjoy cigars as I do.
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Brian Stephenson 2000/12/22, 08:33 PM
Dear Mr. Bullen, Many thanks. I will do business with you again and my friends will get a heads-up on your good business practices.
Respectfully, Brian Stephenson
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Don Farmer 2012/04/26, 11:07 PM
Quite happy with the quality and pricing.
J
Juan Stringel 2012/03/05, 09:16 PM
Great place. Will recommend to friends
A
Anthony E. Triner Sr. 2012/03/01, 09:09 PM
I have been shopping with you through a friend and now by myself for some time. I love your cigars and your pricing is almost always competitive with competition. The only thing that bothers me and will push me to shop elsewhere is your shipping charges and options. What costs me on the average $5 to ship cost $9 with you. Then for a second item I need to ship separately that item costs $6.95 and shipping is $8.95. I cancelled that item and will buy it somewhere else. Getting good prices on cigars is great. Getting wrecked by the shipping completely spoils the on line experience. thanks Anthony E. Triner Sr.
My favorite cigars have arrived. For my Chinese university students I have posted an article on my web site http://chinaholisticenglish.org “Developing vs. Developed” about the difference between the single Chinese made cigar available within China, through the Government tobacco monopoly, and the free market selection offered by The Cigar Hut, I note that the stock of these are limited so I do not want to say too much about this absolutely fantastic cigar until my next order is filled. Yes I am being selfish. I want mine and yours can be on back order.
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is fantastic customer service. I will be sure to tell everyone about how easy it was to get these great cigars. Thank you so much.
C
Carl Carless 2000/07/12, 07:50 PM
Dear Jim,
Thanks for taking care of this. I have been pleased with the products that I did receive. I will be visiting your site again and most likely placing future orders.
Thank you again for your attention to this matter.