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Our Policies at The Cigar Hut |
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These policies are the foundation of my business
and the reasons for our success.
I hope you enjoy your shopping experience at The Cigar Hut
and come back soon.
Jim Bullen
President - The Cigar Hut Group of Companies
Customer Satisfaction
Customer Testimonials
Copyright Notice
Privacy
Full Privacy Policy
Legal Notice / Conditions of Use
Online Credit Card Security
Shipping Methods and Timetables
Payment Methods
Returns and Refunds
About Us
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At The Cigar Hut the customer always comes first.
My goal is 100% customer satisfaction.
If for any reason you are not completely satisfied with any
products or services you receive from The Cigar Hut, simply drop me a line and I will
personally deal with the situation until it meets your satisfaction.
Read our Customer Testimonials here
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The Cigar Hut takes personal privacy seriously. Your personal
information is used solely for the purpose of processing your sales order. The Cigar Hut does
not sell, rent or divulge any personal information or our mailing list to any third party other
than our
shipping and accounting departments.
Your email address entered in our shopping cart is used solely
for the purpose of processing your order. We send you your order receipts, tracking numbers,
and any notices related to availability or questions concerning your order via email so be sure
it is a valid address.
We host our own list server for our mailing list, so your email address is not shared with any outside
companies.
Click here for our full Privacy
Statement
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This web site is secured via SSL using a Thawte Digital
Certificate. This ensures that all information you send to us via the World Wide Web will be
encrypted. Please click on the Thawte Authentic Site Seal to the left which will verify the
validity of our Thawte Certificate, and our commitment to your security. We employ the latest
encryption technology in all areas of the site which require you to exchange sensitive
information. This is done to protect you from unauthorized use of the information you are
sending to our server. To make sure you have the latest security features on your browser
download and install the latest version of your favorite browser, Microsoft Internet Explorer
or Netscape Communicator.
"The Cigar Hut" is a Certified InternetSecure
Merchant.
Welcome to InternetSecure Inc. Since 1996 we have been approved by
the top five Canadian banks to provide secure, online, real-time credit card processing for
certified Internet merchants. All credit cards presented to InternetSecure are securely
directed to the financial institution that issued the credit card, no matter where in the
world. You, the customer, are notified of approval or decline within 15 to 30 seconds depending on your Internet connection.
In order for a merchant to be certified with us to accept credit cards, we require that
merchants adhere to all of our security and business ethics requirements. In addition, your
credit card number is NOT given to the merchant or kept on any computer attached
to the Internet. To ensure consumer privacy, InternetSecure will not sell, rent or divulge any
personal information about this transaction to any third party other than the merchant that is
listed below and your bank. (upon notification of a dispute). Once certified, we continually
monitor all merchants on an ongoing basis to ensure compliance.
| Merchant Name: |
THE CIGAR HUT |
| Contact Email: |
Please use our Contact
Form |
| Currency: |
Canadian, US |
| Credit Cards Accepted: |
(for Canadian Funds): Visa, MasterCard, American
Express, Discover |
| Credit Cards Accepted: |
(for U.S. Funds): Visa, MasterCard, American
Express, Discover |
| Date of Certification: |
10/18/1999 3:41:00 PM |
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Verified by Visa
is a unique service that uses personal passwords to help protect Visa card numbers against
unauthorized use. Once you activate your card, no one else can use your Visa card number at any
participating online stores without your personal password. Verified by Visa is available for
select Visa cards from participating financial institutions. The Cigar Hut is proud to offer
this added security measure to our customers along with all of the other great places where you
can shop with Verified
by Visa.
ControlScan sites are tested and certified weekly to pass the
FBI's Twenty Most Critical Internet Security Vulnerabilities Test and all security guidelines
of the National Infrastructure Protection Center (NIPC). ControlScan's unique security auditing
technology hardens web servers against hackers, and then certifies it to their customers in
"real-time" by allowing the ControlScan mark to appear only when a Web site's current security
status meets these published government standards.
Research conducted at the federally funded Computer Security Center
(CERT/CC®) indicates that sites free of all known vulnerabilities, such as those earning ControlScan certification, will prevent over 99% of hacker crime.
Security Statement
www.cigarsforless.com is tested weekly by ControlScan and certified to meet the requirements of
federal regulations to protect the security, confidentiality, and integrity of your personal
information.
Our security precautions make doing business here as safe as purchasing by telephone.
The Cigar Hut is committed to maintaining the security and privacy of your personal information
at all times, during and after your purchase. We have established high standards of security
for our computer system and the information it contains. All personal information taken from
our customers is stored on independently monitored and certified ControlScan servers.
To help us maintain the highest security possible for your personal information stored on this
server we use ControlScan's real-time vulnerability testing. This technology allows us to detect
possible security threats before they give hackers an opportunity to gain access to your
personal data.
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When you are ready to check out, you can choose between USPS
Priority Mail, USPS Express Mail, UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air.
Certain products are limited to shipping by US Postal Service Priority Mail as they will be
shipping from our Yuma AZ shipping outlet that does not currently use UPS.
Our products are shipped by UPS or USPS from our various US warehouses,
so shipping times may vary slightly. Orders received before 2 pm Eastern will
usually ship out the same day, later than 2pm Eastern and they will usually ship out the next
business day. While we do our best to ship according to the above schedules, sometimes
we are so busy we can not get all orders processed in one day so the above should be taken as a
guideline only.
In most cases Priority Mail will arrive in 2 to 4 days, UPS Ground shipping will arrive in 3 to 7 days
and UPS Air shipping will arrive in 2 to 4 days. UPS does not count holidays, weekends or the day
of pick up, as a shipping day. It is counted the next business day after the pick-up.
Click here for our UPS Ground Shipping time table map
We send the tracking number for your order to the Email address
in the "Bill To" section of our shopping cart once it has shipped so you will know when to
expect your order. These usually go out in the evening or the following morning after your
order has shipped. Be sure to print your receipt for your records as
we do not always include a copy of your bill with the package.
As part of our age verification
process, all first time customers are required to provide an adult signature before their order
will be delivered by the applicable delivery service.
ALL orders valued at $200.00 or more
will be required to provide a signature at time of delivery. If no one is available to sign for
your package, we suggest shipping to your office or place of business or perhaps a neighbor.
Note: All Products at The Cigar Hut
are available for shipment to customers in the USA only. UPS does not deliver to P.O. Box, or
Military Addresses (APO, FPO etc.). Due to restrictions, tariffs, and increasing customs
charges we have suspended all shipping outside of the continental USA but International
Delivery is available HERE.
UPS and USPS Shipping and Handling Rates:
Shipping and Handling fees
are based on the weight of the package, where it is shipping from and where it is shipping to.
Our website connects directly to UPS and USPS during the checkout process to give you the most up to date and accurate rates possible.
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The Cigar Hut offers you several payment options. You can choose
any of the following methods during the checkout process.
Secure Online Credit Card Transaction
The Cigar Hut
accepts American Express, Visa, MasterCard and Discover/Novus payments through our online
credit card processor InternetSecure. Orders using this method will be shipped the same or next
business day.
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The Cigar Hut guarantees every product we sell (except for
Seconds and Clearance Items) and will gladly replace or refund any defective item returned in
its original packaging within 10 days (minus shipping charges), only if a Return Authorization
Number has been issued and is clearly written on the returned package. Items returned without a
valid Return Authorization Number are subject to a 20% restocking fee. Cancelled orders are
subject to a $6.00 Service Fee.
If you are not satisfied with the condition of the cigars, and you have not
smoked more than 2 (out of a box of 20 or more), then we will accept the return and issue you a
full credit. If you have smoked more than 2, then we will only issue a pro-rated credit, per
stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, or
other "individual" packaging still intact. Please note that Clearance Items and Cigar Seconds
are not covered by this policy and because taste is such a personal thing, we will not accept
returns for or cigars that you just don't like the flavor of and that have no quality
issues.
In the unlikely event that you are not completely satisfied with the condition
or freshness of any of our cigars or if you receive damaged merchandise, simply contact us, and we will give you full return instructions. Depending on the
situation, we may issue a store credit in the form of a Gift Certificate, refund your credit card or simply replace your order.
All our cigars are stored in climate controlled conditions with a relative
humidity of 70-75% to ensure quality and freshness.
Should your item be sold out before the change is posted to the website, we'll
let you know, and offer you the choice of remaining on backorder, changing your order, or
receiving a full refund. (We update our online inventory almost every day. Check the date at
the bottom of the page to see when it was last updated.)
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The Cigar Hut was founded in 1999 and went online in February of
the same year. Since it's inception, we have been providing our customers with exceptional
quality products at prices well below retail.
This is accomplished by having our wholesalers ship directly to you, the customer. This enables
us to keep down our overhead costs and pass the savings on to you. With a variety of suppliers,
we are able to have the products we offer in stock and ready to ship.
Some orders may be shipped in multiple packages as one warehouse may not have all the products
in your order. Extra shipping charges may apply for multiple shipments, but you will be notified during the check out process if any do apply.
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We do our best to keep this site as up to date as possible. We are in constant touch with our
suppliers and update the site on a regular, if not daily basis.
Should you have any other questions or concerns, feel free to contact me
directly at the Administration Dept.
Sincerely:
Jim Bullen - President, The Cigar Hut
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