Great selection, reasonable prices, reliable service and good after sale follow through.
J
Jessica Montuori 2012/03/27, 10:26 PM
Easy to navigate, huge selection, great prices! Shipping's a little high but I will be using The Cigar Hut again
V
Vince M. 2011/08/04, 07:00 AM
I checked several sites and you guys are well below the competition on pricing. Easy to use site, and offered a bundle price on what I wanted. "I shall return."
L
Luke Everett 2001/02/21, 08:17 PM
I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
Hello Jim, Herewith I want to confirm the receipt of a beautiful "Cambria" humidor. Certainly one understands now that this particular humidor gets a lot of WOW's from people. It was exactly my reaction too ;-) Thank you once more for your impeccable service. You and your team excel in promptness, attentiveness, effectiveness. In short, I can recommend The Cigar Hut to anybody with cigar related interests for their team is truly professional!
I just thought I would take the time to let you know. I looked and have dealt with several cigar companies. Their new trick is to rip people off on the shipping. So you will now be my first cigar company choice because of "honest shipping"
B
B Williams 2011/12/20, 08:05 PM
I found what I wanted, and the price was good
S
Scott Lewis 2012/04/13, 10:49 PM
My cigar of choice isn't always available, but that is the same with other stores .I've never had a problem with The Cigar Hut and will continue to use and refer customers until I do
R
Richard S. 2001/12/20, 11:07 AM
Dear Jim,
Thank you for your speedy reply and detailed answer which addressed all of my questions. You are clearly a professional and I will recommend The Cigar Hut to everyone I know.
C
C. O'hara 2011/11/10, 06:48 PM
This is a very easy website to navigate and the check out process went very smoothly.
J
John Gallo 2010/09/15, 08:22 PM
I must say thanks to you guys I am able to enjoy a decent stick at a reasonable price. I am retired and disabled living on a fixed income so as I said, big thanks.
M
M Frizzell 2012/04/06, 10:36 PM
Needed a cigar humidor for a gift. Shopped around quite a bit. Found the perfect model at The Cigar Hut at the best price.
D
David Oberlander 2007/06/11, 03:34 PM
I've used Cigar Hut for years. They are friendly and prompt. I've never had a problem with them. They have an exhaustive collection and outstanding customer service/shipping options. 10/10.
K
K Joel 2011/12/14, 07:51 PM
It is easy inexpensive place to buy cigars
R
Raymond Marcom 2012/02/15, 08:54 PM
The products I have ordered have arrive in perfect condition. Cigar Huts prices are very good and my overall experience has been very good. The only negative would be their shipping costs are a little higher than most places I do business with.
J
John K. 2011/11/02, 11:18 AM
Best cigar site on the Web!
D
David S. 2003/06/25, 06:44 PM
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
We had an initial problem but the owner took care of it and I appreciate his willingness to work with me. It made me a appreciative customer.
S
Sheree Kimball 2009/11/19, 09:43 AM
Great products at the best price possible! Excellent customer service also.
K
Krissy Hurley 2001/01/25, 11:17 AM
Thank you for the offer, but I believe I would rather have the Hemingway Signature Cigars. So I would like to cancel my order and receive my check back. In the future though, I will definitely do business with you and tell my friends what a great customer service program you have to offer. Thank you,